Shipping/Return Policies

PROCESSING TIME:

All orders are processed within 3 - 5 business days. Due to high temperatures, in the summer months, we ship all orders Mon - Wed.  If you place an order on a Thursday, that order will not be shipped out until Monday.  We do this to ensure packages are not sitting idle over the weekend at the postal carriers distribution site.

 

SHIPPING INFO:

Orders are shipped via USPS Priority Mail at a flat rate of $9.90.  We offer local pick-ups for customers within the Chandler, AZ area.  Please do not select local pick up at check out if you are not in the area. Free shipping for over $75.

 

RETURNS/EXCHANGES: 

Because of the nature of the items, all sales are final. However, we will always strive to ensure the satisfaction of our customers

If you should need to report a broken item or incorrect order, we will happily replace the item as quickly as possible.  Photographic proof of damage or incorrect items must be submitted to WickIt Love Candle Co. at wickitlovecandles@gmail.com within 3 days of receiving your package. 

WICKIT LOVE CANDLE COMPANY IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. If you suspect your package has been lost, stolen, or delivered to the wrong address you will need to contact your local post office as we do not have any control over the postal service.

**Should you have any questions, please do not hesitate to reach out. All questions and requests can be sent through our ‘Contact Us’ page.  Thank You!